Last Updated: April 03, 2026
1. Introduction
Welcome to Banomala ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Place an order
- Subscribe to our newsletter
- Contact us for support
- Participate in promotions or surveys
This information may include:
- Name: Your full name for account and delivery purposes
- Email Address: For order confirmations and communications
- Phone Number: For delivery coordination and customer support
- Shipping Address: Your complete address in Bangladesh for product delivery
- Payment Information: Mobile banking transaction IDs (bKash, Nagad)
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and browser type
- Device information
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for various purposes:
- Order Processing: To process and fulfill your orders, including delivery within Bangladesh
- Customer Service: To respond to your inquiries and provide support
- Communication: To send order updates, promotional offers, and newsletters (with your consent)
- Improvement: To analyze usage patterns and improve our website and services
- Security: To detect and prevent fraud and unauthorized access
- Legal Compliance: To comply with applicable laws and regulations in Bangladesh
4. Information Sharing
We may share your information with:
- Delivery Partners: Pathao, Steadfast, RedX, Sundarban Courier, and other courier services for order delivery
- Payment Processors: bKash, Nagad for payment verification
- Service Providers: Third-party services that help us operate our business
- Legal Authorities: When required by law or to protect our rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure password hashing
- Regular security audits
- Access controls and authentication
- Secure data storage practices
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Keep you logged in
- Understand how you use our website
- Improve your shopping experience
You can control cookies through your browser settings. Disabling cookies may affect some features of our website.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-out: Unsubscribe from marketing communications
- Portability: Request your data in a portable format
To exercise these rights, please contact us at privacy@banomala.com.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Order records are typically retained for 5 years for accounting and legal purposes.
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: